Question 1

What is the minimum order quantity (MOQ) for corporate orders?

Accepted Answer

Our standard MOQ varies by product category. For most reusable cutlery sets, the MOQ is 100 sets. However, we understand that different businesses have different needs, and we're happy to discuss flexible options for larger organizations or ongoing partnerships.

Question 2

Are your products safe for dishwashers and food contact?

Accepted Answer

Yes, all our products are manufactured from food-grade materials that meet international safety standards. Stainless steel items are dishwasher-safe. Bamboo and wheat straw products are best hand-washed or cleaned in low-temperature dishwasher cycles.

Question 3

What branding and customization options are available?

Accepted Answer

We offer UV printing, laser engraving, and silk screen printing. We can customize utensil handles, carrying pouches, and packaging. Our design team can assist with artwork preparation and placement recommendations.

Question 4

How long does production and delivery take for UAE orders?

Accepted Answer

Standard production time is 15-20 business days for orders within the UAE, including customization. Sample sets can typically be provided within 3-5 business days.

Question 5

Can I order sample products before committing to a large order?

Accepted Answer

Absolutely! Sample sets are available for most product categories and can be shipped within 3-5 business days. Sample costs are often credited toward full production orders.

Question 6

Do you offer custom packaging for corporate gifts?

Accepted Answer

Yes, we offer eco-friendly gift boxes, branded pouches, custom inserts, and sustainable wrapping materials. Packaging can be customized with your company logo and sustainability messaging.

Question 7

What materials are used in your eco-friendly cutlery?

Accepted Answer

We use 304 food-grade stainless steel, bamboo, wheat straw, and food-grade silicone. All materials are selected to minimize environmental impact while ensuring user safety.

Question 8

How do reusable cutlery programs support ESG goals?

Accepted Answer

Each reusable set eliminates hundreds of disposable utensils annually, directly reducing plastic waste. Programs demonstrate tangible commitment to UAE's Net Zero by 2050 strategy with quantifiable metrics.

Question 9

What is your return and quality guarantee policy?

Accepted Answer

We provide replacements for damaged or defective products at no additional cost. For customized orders, we provide digital proofs for approval before production begins.

Question 10

Can you accommodate ongoing supply agreements for large organizations?

Accepted Answer

Yes, we work with many UAE organizations on ongoing supply agreements including scheduled deliveries, volume pricing, and dedicated account management.

Frequently Asked Questions

Ordering

Product Safety

Customization

Delivery

Samples

Packaging

Materials

ESG & Sustainability

Quality & Returns

Partnerships

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